Cancellation & Refund Policy
3.1 Cancellation Request
A customer wishing to cancel a booking or transaction should submit a written request through an official
BSECARS communication channel. The request should contain sufficient transaction details to identify the
booking.
3.2 Processing
Cancellation shall be reviewed against the applicable quotation, booking form, transaction documents,
vehicle status, manufacturer/dealer terms, services already performed and applicable law.
3.3 Refund Eligibility
Where a refund is legally or contractually due, BSECARS will process the eligible amount after completion
of necessary verification and reconciliation.
3.4 Deductions
Where permitted by the applicable transaction terms and law, amounts may be adjusted for services
already provided, statutory or third-party charges, non-refundable charges expressly disclosed to the
customer, or other legitimate transaction costs.
3.5 Vehicle Already Allocated / Procured
Where a vehicle has been specifically allocated, procured, invoiced, registered, insured, transported or
otherwise committed for the customer, cancellation may be subject to transaction-specific terms and
applicable charges, subject to applicable law.
3.6 Refund Method
Refunds will ordinarily be made to the original payment source or an approved account after verification.
BSECARS may request supporting documents for payment-source verification.
3.7 Refund Timelines
Processing times can vary depending on banking channels, payment gateways, internal reconciliation,
documentation and third-party processing. The Company will make reasonable efforts to process eligible
refunds promptly.
3.8 No Automatic Refund from a Website Enquiry
A website enquiry or quotation request does not constitute a payment or booking and therefore does not
independently create a refund obligation.
A customer wishing to cancel a booking or transaction should submit a written request through an official
BSECARS communication channel. The request should contain sufficient transaction details to identify the
booking.
3.2 Processing
Cancellation shall be reviewed against the applicable quotation, booking form, transaction documents,
vehicle status, manufacturer/dealer terms, services already performed and applicable law.
3.3 Refund Eligibility
Where a refund is legally or contractually due, BSECARS will process the eligible amount after completion
of necessary verification and reconciliation.
3.4 Deductions
Where permitted by the applicable transaction terms and law, amounts may be adjusted for services
already provided, statutory or third-party charges, non-refundable charges expressly disclosed to the
customer, or other legitimate transaction costs.
3.5 Vehicle Already Allocated / Procured
Where a vehicle has been specifically allocated, procured, invoiced, registered, insured, transported or
otherwise committed for the customer, cancellation may be subject to transaction-specific terms and
applicable charges, subject to applicable law.
3.6 Refund Method
Refunds will ordinarily be made to the original payment source or an approved account after verification.
BSECARS may request supporting documents for payment-source verification.
3.7 Refund Timelines
Processing times can vary depending on banking channels, payment gateways, internal reconciliation,
documentation and third-party processing. The Company will make reasonable efforts to process eligible
refunds promptly.
3.8 No Automatic Refund from a Website Enquiry
A website enquiry or quotation request does not constitute a payment or booking and therefore does not
independently create a refund obligation.